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Frequently Asked Questions
I would like to place an order. How do I get started?
Before I order, I would like an evaluation copy of the DSI software. Where can I get one?
I just ordered a complete system. When can I expect my order to arrive?
What are my payment options when I order?
Where can I get technical support from?
What is the best way to start using the software?
If you have questions or would like more information on a specific feature or function, please contact our support staff.
My software keeps asking me to select a demonstration mode. What is wrong?
Why can’t I import .jpg or .bmp graphics into TEBBS or TextPro Sr.?
What options are available for connecting to another system using the DSI Software?
How do you get a computer signal to broadcast onto your TV system?
Why does the print button in the Text Editor do nothing?
I just received a brand new system. When I turn the unit on, the computer keeps beeping and does not start. What’s wrong?
I would like to edit my pages/slides without anyone seeing the changes on the air. Is there a way to do this?
My client would like to view his advertisement before I put it on the air. Can I email him the page?
I would like to purchase my own computer for your software. Is this possible, and if so, what specs do you recommend?
I need help installing and learning the software. Is there someone that can come help me?
I just ordered a LineUp System and would like to start creating some advertising on the top ½ of the screen. How do I do this?
Which operating systems does your software work with?
Warranty and Policies
What kind of warranty does DSI offer?
What do I do if my system needs warranty work?
Will DSI pay for the shipping of the machine both ways?
Please talk to a support specialist for details on how to ship your computer system.